Forum Discussion

WendyMoon-92bf2's avatar
WendyMoon-92bf2
Community Member
10 years ago

Marker is not showing text box

Hello, I want to add a marker to an image and have a text box with information pop up when a user clicks the marker. When I add the marker the text box does not appear.  I thought the text box w...
storyline 360
JuliaLozano's avatar
JuliaLozano
Community Member
2 years ago

Hello,
I have the same problem as Lucy where the markers randomly don't let you edit the content or the content disappears when you click the marker. 
The only thing that has fixed it for me is to save, close storyline project and reopen again. 

This bug needs to be fixed permanently for all storyline users. We shouldnt have to close and reopen storyline to see marker content.  Just like the others, there is no setting we have set for these markers, nor is it "user error".  

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Julia, 

    Sorry to hear that you ran into this issue. We're not seeing this behavior reported by majority of our users so there's a chance that this is specific to certain files or installations. As a troubleshooting step, try repairing your Storyline 360 installation to see if this fixes the marker behavior. You'll also want to make sure that you're working locally when making changes to your markers. 

    If the issue persists, please open a case with our support team here so we can take a closer look at what's happening.