Forum Discussion

ChristyJones-5e's avatar
ChristyJones-5e
Community Member
7 years ago

Marker options not showing

Hi there -- The icons on the Markers aren't showing up for me; I'm simply seeing a bunch of dots (see screenshot). I've tried closing Storyline and restarting my computer to no avail.  Any ideas? ...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hi Annette,

Thanks for reaching out to share that you're experiencing an issue with your marker icons as well.

It looks like a couple of different issues have been shared here. Is what you are seeing closer to what Christy initially shared or more like what Diana shared?

Thanks for letting me know that you've already done a repair of your software. The design colors can affect what you are seeing as well.

Specifically, Text/Background - Light 1 as the icon image and Custom 1 as the background of the icon.

Do your design colors allow your icons to display as expected?

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

  • AnnetteBenson-7's avatar
    AnnetteBenson-7
    Community Member
    5 years ago

    After reinstalling, I imported my project into a new file and that fixed the issue.

    Thank you for following up.

    Annette

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