Markers not opening. Please help!!

Good Afternoon, Kishan.

Have you tried deleting and recreating one or two of the problematic markers to see if you might perhaps have some unseen corruption in your slide?

If this doesn't help, please feel free to send us a copy of your .story project file so that we can take a closer look at the problem with you.  Thanks!

I am having the same problem. I created a slide with 6 markers that worked for awhile, and now the marker text does not display for edit when the marker is selected. I will be recreating the slide from scratch, but because I cannot renumber slides in a scene that means that I will have to recreate all the subsequent slides in this scene as well. The "solution" to start over is completely unsatisfactory. 

Hi Jerry,

This thread is a bit older, so I'm not sure what happened with Kishan's files. Are you able to share a copy here of the problematic markers? You'll also want to confirm you're working on local project files as described here. 

I too have this problem. I'm working off a local file. I've rebuilt the slides several times in case the slides were corrupted but this hasn't fixed it. 

It occurs on all the slides with markers but only sometimes, and not always the same marker!

Thanks for any help you can give me.

Hi Claire!

It sounds like you've already tried several troubleshooting steps! It would be helpful to see what is happening in the course. Would you mind sharing your file so that I can take a look? You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.

I believe I'm having a similar problem as Claire. Is there a maximum number of markers recommended or allowed in a course? I'm wondering if I've perhaps overwhelmed the course by using too many? The markers work fine for me during preview mode, and they also work fine for me when I open the published file, however my clients are experiencing an issue where the markers will work fine for a while, and then (for no apparent reason) the markers stop working. They've tried opening the file in several different browsers. They've also experienced this issue on several different laptops. Thoughts? I'm getting ready to delete the markers and create triggers to new layers (which I don't want to have to do), but it's the only thing I can think of at this point to solve for this issue.  

(FYI - I've got 65 markers in the course.)

Hi Stevie!

It would be best to get you in touch with our Support Engineers. Use this link to submit a case so that our Support Engineers can start troubleshooting.

Wonderful! Thanks Lauren!

Hi, Stevie. Thanks for sending your file in for review!

I see that my teammate, Anna, is on the case to help isolate the cause of this issue. You're in skilled hands, and I'll follow the conversation as it progresses!

HI Storyline 360 crew,

I also have the problems with the Markers. Sometimes they will not open or they opens with just showing the text and not the background. 

Is there any solutions to this problem?

 It's alway the first that is not working.

when you go through the rest of the Markers and then come back to the first, then it works.