Forum Discussion
Master slides Randomly Changing
I just want to say that this issue still persists. Is there any est. time when this will be definitely resolved?
Hi MarianaEscrzaga,
Sorry to hear that you ran into this issue. I'd like to ask a few questions to clarify your experience:
- Were your Storyline 360 projects accessed on a network drive when the issue occurred?
- Did you notice any specific slides that were having their Master slide layouts changed? Or was the issue happening at random?
- Can you consistently replicate the issue if you close and open your project files frequently?
- Would you be willing to share a copy of your project file here or privately by opening a support case for testing? We'll delete it when we're done!
- Lastly, would you mind making a quick Peek 360 recording of the issue so I can test your file using the same exact steps you were following before experiencing the problem?
We don't have any open bugs regarding this behavior, but I'll know more once I get a copy of your project file to test.
Hello! Thanks for your reply. Here are my answers:
-No, I used my original file from my desktop.
-This happens at random, especially when I publish new versions in Review360.
-I believe it has to do more with publishing new versions in Review360.
-Unfortunately, I cannot share this or any other files where this is happening.
Thank you.
Best regards,
Mariana.
Thanks for the additional information, MarianaEscrzaga! As a troubleshooting step, can you try recreating the Master Slide layout from scratch to see if this fixes the issue? You can also try importing your entire project to a new Storyline 360 project file to reset the placement of all objects. This might help fix any possible layout issues in the Master Slide. if the issue persists, please open a case with our support team here to connect with a support engineer for further troubleshooting.