Forum Discussion
Master slides Randomly Changing
Hi MarianaEscrzaga,
Sorry to hear that you ran into this issue. I'd like to ask a few questions to clarify your experience:
- Were your Storyline 360 projects accessed on a network drive when the issue occurred?
- Did you notice any specific slides that were having their Master slide layouts changed? Or was the issue happening at random?
- Can you consistently replicate the issue if you close and open your project files frequently?
- Would you be willing to share a copy of your project file here or privately by opening a support case for testing? We'll delete it when we're done!
- Lastly, would you mind making a quick Peek 360 recording of the issue so I can test your file using the same exact steps you were following before experiencing the problem?
We don't have any open bugs regarding this behavior, but I'll know more once I get a copy of your project file to test.
Hello! Thanks for your reply. Here are my answers:
-No, I used my original file from my desktop.
-This happens at random, especially when I publish new versions in Review360.
-I believe it has to do more with publishing new versions in Review360.
-Unfortunately, I cannot share this or any other files where this is happening.
Thank you.
Best regards,
Mariana.
Thanks for the additional information, MarianaEscrzaga! As a troubleshooting step, can you try recreating the Master Slide layout from scratch to see if this fixes the issue? You can also try importing your entire project to a new Storyline 360 project file to reset the placement of all objects. This might help fix any possible layout issues in the Master Slide. if the issue persists, please open a case with our support team here to connect with a support engineer for further troubleshooting.