Forum Discussion

PaulOlsen-5414e's avatar
PaulOlsen-5414e
Community Member
7 months ago

May 27, 2025 (Build 3.100.34725.0)

Anyone having crashing issues with the latest update? I was running along smoothly (April 29, 2025 (Build 3.99.34516.0 and prvious) for weeks until this update, now crashes almost every hour, no rhym...
storyline 360
PaulOlsen-5414e's avatar
PaulOlsen-5414e
Community Member
7 months ago

Knocking on wood, no crashes since downgrade.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    7 months ago

    Hi PaulOlsen-5414e​!

    Thanks for following up!

    Storyline authors can indeed open new .story files in older versions of the program. However, any new features that have been added during updates will not be supported, if they were used in the current versions' build. The behavior reported by Articulate-Team​ is not typical, and we currently have it logged as a bug in Storyline 360 version 3.100.34725.0.

    Also, I'd like to connect you with our support engineers, so they can work with you directly on the frequent crashing issue. I've opened a support case on your behalf, and you're in great hands troubleshooting with them!

    We can continue the conversation through your case to keep all information in one spot.