Forum Discussion
Media Library not opening
Hello AngelaDestro-a9,
Thanks for sharing what you’ve tried so far. I’ve opened a support case on your behalf so we can take a closer look at your project file. We’ll continue the conversation over in your case, so everything is in one spot.
Hello,
I sent a reply in the support case, but am duplicating my response here for the benefit of others with this issue.
After much trial and error, I was eventually able to fix the problem. Apparently, a SINGLE question slide was corrupted. I had tried many methods found above and elsewhere online (rolling back my Storyline version, saving with a new name, importing the entire file into a new Storyline project, etc.), but the problem persisted. I then had the idea to start with a blank file in which I established that the media library was working, and then I would copy and paste one scene at a time (and if need be, one slide at a time) to see when Media Library stopped working. When I pasted the scene with the question slide, the Media Library stopped responding. When I removed that scene, it started working again. Since the question slide was the only one that was significantly different, it was the first one I removed. “Presto!” Media Library worked again. I went back to my original file and removed that slide and “Presto!” Media library began working in that file too.
Maybe others can use the method I used to find a corrupted slide.
Good luck everyone!