Forum Discussion

HannahEngelson-'s avatar
HannahEngelson-
Community Member
5 years ago

Media Library not opening

When I try to open the Media Library from the View menu, or when I right click on the image/video, nothing happens and then I get an error report popup. I have only ONE file that I'm having this iss...
storyline 360
AngelaDestro-a9's avatar
AngelaDestro-a9
Community Member
6 months ago

I am having the exact same issues and like Randall,

  • I have the latest install of Storyline 360. 
  • Scaling is set to 100% (the Windows recommendation)
  • Running 2 monitors plus the laptop (one monitor is set to duplicate and one set to extend)
  • Duplicate Mode ALSO causes the Media Library to fail to open.
  • This does NOT happen with all my files however. Only ONE file right now.

 

I have saved as different file, imported into a new project, and several other options suggested online to fix it, but it appears nothing can fix the issue for this ONE project.

Did anyone find a solution??

RandallSauchuck's avatar
RandallSauchuck
Community Member
6 months ago

Angela, The issue in my case was a single corrupted graphic in the media library for one file.

  1. Create a blank .story file with the same dimensions as your problem file.
  2. Systematically copy one page at a time from the problem file into the blank file.
  3. Try to open the media Library after each new page is added.
  4. When it no longer works then you will know which page has the corrupted media on it