Forum Discussion

HannahEngelson-'s avatar
HannahEngelson-
Community Member
5 years ago

Media Library not opening

When I try to open the Media Library from the View menu, or when I right click on the image/video, nothing happens and then I get an error report popup. I have only ONE file that I'm having this iss...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hi Angela and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing that you're running into a similar issue. 

I am unable to recreate the issue and I've not seen it appear 'behind' the main window previously. Are you able to move the Storyline window to see if it's hiding anywhere? If you minimize Storyline, it will minimize that window too.

If you're able to capture a Peek 360 recording of what you're seeing that could be helpful as well.

AngelaSelley-8f's avatar
AngelaSelley-8f
Community Member
5 years ago

Hi Leslie,

I'm not familiar with Peek 360, but I've included a screencap of what I'm
seeing. You'll notice that the Media Library is selected but there is no
window opening. I'm not seeing anything behind the main window, that's why
I wondered if it could be opening somewhere else and I'm just not seeing it.

I've only had the trial for Storyline installed for a few days. I'm an
Adobe Captivate user and just wanted to compare the two products during
some downtime.

One other thing that is happening, when I click on Insert > Video, nothing
happens and the app locks up.

I'm not sure what to do at this point. I'd appreciate any guidance.

[image: image.png]

Thank you,

Angela Selley