Forum Discussion

HannahEngelson-'s avatar
HannahEngelson-
Community Member
5 years ago

Media Library not opening

When I try to open the Media Library from the View menu, or when I right click on the image/video, nothing happens and then I get an error report popup. I have only ONE file that I'm having this iss...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hi Angela and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing that you're running into a similar issue. 

I am unable to recreate the issue and I've not seen it appear 'behind' the main window previously. Are you able to move the Storyline window to see if it's hiding anywhere? If you minimize Storyline, it will minimize that window too.

If you're able to capture a Peek 360 recording of what you're seeing that could be helpful as well.

AngelaSelley-8f's avatar
AngelaSelley-8f
Community Member
5 years ago

Hi Leslie,

I just tried a little test and stopped extending my display, so now I have
everything on one monitor, and viola, the Media Library opened! I was also
able to import a video successfully.

So, now my question is, are there certain rules or settings for extending
displays when using Storyline 360?

Thanks for your patience.

Angela

  • HangSu's avatar
    HangSu
    Community Member
    2 years ago
    Angela Selley

    Hi Leslie,

    I just tried a little test and stopped extending my display, so now I have
    everything on one monitor, and viola, the Media Library opened! I was also
    able to import a video successfully.

    So, now my question is, are there certain rules or settings for extending
    displays when using Storyline 360?

    Thanks for your patience.

    Angela

    So glad I found this reply. This is working to me. I am also using multiple monitors.