Forum Discussion
Media Library not opening
When I try to open the Media Library from the View menu, or when I right click on the image/video, nothing happens and then I get an error report popup. I have only ONE file that I'm having this iss...
Leslie - that is the exact issue... I've been having the same problem - unable to open media library in any of my storyline courses (always get - "sorry there's been an error and storyline may close" error window). After seeing Angela's post about extended displays I undocked my laptop (extended to 2 other monitors) and then the media library opened just as it should. argh... Can you pass along to your systems people to look into the coding related to opening the new window and allowing it to be on extended displays? thank you angela... would love to see this fixed. I don't believe this has always been the case... maybe with a recent update??