Forum Discussion

HannahEngelson-'s avatar
HannahEngelson-
Community Member
5 years ago

Media Library not opening

When I try to open the Media Library from the View menu, or when I right click on the image/video, nothing happens and then I get an error report popup. I have only ONE file that I'm having this iss...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

I appreciate the additional information, Lynn. I'm glad to hear that it's working for you now. Please let us know if you run into the issue again and if there may be any common denominator.

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  • OlegVikharev-58's avatar
    OlegVikharev-58
    Community Member
    5 years ago

    Hi Leslie,

    I have exactly the same issue.

    When the second monitor is connected to my laptop in an Extended mode - the Media library doesn't work and shows and error message in every single project. The pc restart doesn't help.

    When the screen is either disconnected or connected in a Duplicate mode instead of Extended - the Media library works fine.

    Seems like there is something about Media Library and the Extended mode of a screen. 

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff
      5 years ago

      Hello Oleg!

      I'm happy to help! It sounds like you're seeing an error message when opening the Media Library on your workstation where you have a second monitor and a laptop set to Extended mode. What is the display scale set to?

      Would you mind also sharing a Peek of the issue? I'll make sure to create a bug report with the details you share!