Hi Paula,
Great question! I understand your LMS is reporting a Microlearning as "In progress" after a user has finished the course. I’m happy to work with you to figure out why this is happening!
Our first troubleshooting step is to test your course in SCORM cloud. Have you tested your course in SCORM cloud? It's an online LMS environment that can be used to figure out whether the issue is with the LMS or the Rise course. If you test your course on SCORM cloud and it works perfectly, then your issue is LMS based.
Thanks for reaching out and I look forward to your response!