Hi Susan! I'm sorry to hear that you are encountering issues with the completion of your Microlearning in your LMS.
You mentioned that it is working properly when tested in SCORM Cloud. Does the Microlearning open in a new window when launched from your LMS or does it open in a new tab? Try enabling the debug mode on your Microlearning course and share the logs with your LMS administrator for review. This should help them isolate and narrow down the possible cause of the issue.
Here's how to generate a debug log for Rise 360. If you’d like to know more about the debug log, check out The Secret to LMS Debugging, which includes a demo video and some helpful information.
Let me know if you need further assistance.