Forum Discussion

HeatherMichael's avatar
HeatherMichael
Community Member
2 months ago
Solved

Microlearning Interactions Disappearing

Having some issues with a Rise microlearning.. one of my flip card interactions doesn't show up on the first pass, random choice of 1 of 3 knowledge check questions doesn't show up, and sometimes a L...
rise 360
  • EricSantos's avatar
    EricSantos
    30 days ago

    Hi HeatherMichael​ and LaraMcK​,

    I'm happy to let you know we released a new update for Rise 360! This update fixes the issue you encountered:

    • Fixed: Some blocks were disappearing when users scrolled rapidly.

     

    There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.

    Let me know if you have any questions about this update or the issue you reported.

KellyAuner's avatar
KellyAuner
Staff
2 months ago

Hi HeatherMichael,

Great call reaching out about this!

I tested the course using the Chrome Version 138.0.7204.184, and it appeared to be working as expected. Is it possible for you to share a copy of the Rise 360 course with our team, so we can compare what it's supposed to be displaying, versus what we're seeing? You can upload a copy in a support case and we'll delete it once troubleshooting is complete.

One other thing to check is that the domains listed here are accessible on port 443. This ensures the Articulate 360 apps and services will work properly, although you may need the help of your IT team!

HeatherMichael's avatar
HeatherMichael
Community Member
2 months ago

Okay, I updated to ensure I have the same Chrome Version and same results. I also recreated the course in a standard course format and didn't have any issues. So, it seems specific to the microlearning format. I will submit a support case today. Thank you!