Forum Discussion

HeatherMichael's avatar
HeatherMichael
Community Member
2 months ago
Solved

Microlearning Interactions Disappearing

Having some issues with a Rise microlearning.. one of my flip card interactions doesn't show up on the first pass, random choice of 1 of 3 knowledge check questions doesn't show up, and sometimes a L...
rise 360
  • EricSantos's avatar
    EricSantos
    30 days ago

    Hi HeatherMichael​ and LaraMcK​,

    I'm happy to let you know we released a new update for Rise 360! This update fixes the issue you encountered:

    • Fixed: Some blocks were disappearing when users scrolled rapidly.

     

    There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.

    Let me know if you have any questions about this update or the issue you reported.

LaraMcK's avatar
LaraMcK
Community Member
2 months ago

I have been getting some random issues as well, but it isn't consistent with all users. But there seems to be random padding added after quiz questions, and it is impacting the ability to move forward. 

  • EricSantos's avatar
    EricSantos
    Staff
    2 months ago

    Hello LaraMcK,

    Thanks for sharing what you’re seeing. I know how frustrating inconsistencies like this can be.

    Do you think using the latest version of a supported browser helps? You can check your setup against our supported browsers list here.

    Also, is this happening in a Rise microlearning or a regular Rise course? Knowing which type you’re using will help us narrow down the cause.

    Random padding appearing after quiz questions isn’t expected, so any extra details you can provide will be very helpful. 

    Please let us know, and don’t hesitate to reach out if you have additional questions!