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JohnGraham-a73e's avatar
JohnGraham-a73e
Community Member
3 years ago

Missing Characters

Wonder if someone can help regarding characters in Articulate. I am updating a training package I created a few years ago and I am using the following characters:

  • Brian
  • Nicky
  • Ron
  • Atsumi

I have tried to change the pose of the character but I get the error ‘This character isn’t installed and its pose can’t be changed. Subscribe to Articulate 360 for all access to all ’. I have tried to insert a character and only Atsumi is in the list. The rest are missing?

I have Articulate Storyline 3 installed but the training package was created in Articulate Storyline 2. Would I have had a character pack installed in Articulate Storyline 2 but it hasn’t been installed in Articulate Storyline 3? Is why I get the error?

Any help appreciated.

Thanks
John

storyline 360
  • PhilMayor's avatar
    PhilMayor
    Super Hero
    3 years ago

    You would have had character packs installed, these should still be compatible with SL3

  • JohnGraham-a73e's avatar
    JohnGraham-a73e
    Community Member
    3 years ago

    Thanks Phil. I wasn't sure if they were installed already on Storyline 3 or I had a character pack. I will check with my ICT department.

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