Mobile Play button Storyline 360 block in Rise

I have been troubleshooting the persistent issue of the black play button on mobile devices for my Rise courses over the past few weeks and finally realized that there is nothing we can do on our end. So sad I had to remove all my beautiful Storyline blocks from rise courses. 

It is 2025, and this problem still persists. I want to echo similar concerns raised in this thread as far back as 5 years ago.

Despite numerous pieces of feedback from your customers, this issue remains unresolved. Please address the urgency of correcting this problem on mobile devices.

 The current situation significantly degrades the user experience across all aspects of utilizing Storyline (SL) Blocks and is hindering our ability to creatively enhance our Rise courses with SL Blocks.

Thank you.