Forum Discussion
MP4 Videos Restarting in LMS When Clicking on Seek Bar or Video Controls
My team and I are experiencing this issue and have been for over a year. I had a support ticket open in late 2023 and we were unable to diagnose the root cause.
In both our LMS (Learn365) and in Review360, videos will restart when the user drags the seekbar. This also happens sporadically when we click the play/pause button. This issue is not isolated to just videos; audio clips are also restarting when the user clicks play/pause or moves the timeline.
The browser we currently use is the Chromium version of Microsoft Edge. I used to have Firefox on my work computer and did test in that browser as well. I did not experience this issue in Firefox, which is not a Chromium browser. This leads me to believe that there's something in the builds of these Chromium browsers that is not communicating consistently with Articulate's media players. I could be wrong but that is my guess based on the hours I have spent troubleshooting this issue.
Worth noting that Edge Chromium was released on January 15, 2020 and this ticket was opened in October of the same year.
Related Content
- 10 months ago
- 12 months ago