Forum Discussion
MP4 Videos Restarting in LMS When Clicking on Seek Bar or Video Controls
I am having an issue in Storyline 360 where whenever I include an MP4 video and publish to our LMS the videos don't seem to function properly. Once in the LMS, if you select anywhere on the seek bar...
Hi Scott,
Thanks for reaching out! I understand you have an issue using the seek bar when viewing your course in your LMS. Here are a couple of troubleshooting steps that may help fix the problem.
1) Re-encode the video file and upload it to your project. You can use any video encoder you prefer, but we recommend Handbrake since the default video conversion settings work well with Articulate.
2) Upload your file into a brand new Storyline file and see if that works.
I would also recommend reaching out to Cornerstone support to check if they can see what is happening from their backend when trying to use the video controls.
I hope this helps!