Forum Discussion

WyattMorgan's avatar
WyattMorgan
Community Member
5 years ago

MP4 Videos Restarting in LMS When Clicking on Seek Bar or Video Controls

I am having an issue in Storyline 360 where whenever I include an MP4 video and publish to our LMS the videos don't seem to function properly. Once in the LMS, if you select anywhere on the seek bar...
storyline 360
ScottCarnell's avatar
ScottCarnell
Community Member
3 years ago

Hello all,

Like Julie, I am encountering a similar issue when it comes to using a seek bar to navigate video content in the form of an e-learning module. For reference, we use Microsoft Edge and Cornerstone as our LMS.

When exporting to Review 360, the content behaves as expected, allowing the user to navigate the seek bar to adjust the timeline of the video.

Would you suggest the issue is with the browser type and/or LMS used?

MikeMeredith's avatar
MikeMeredith
Community Member
2 years ago

Hi Scott!

I am having the same problems, and the Articulate Support Team has been investigating the issue for about three months. I am getting pretty desperate. Did you find a solution?

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    I'm happy to jump in! We're still looking into the bug report related to your support case, Grant. I appreciate your patience. Please expect Ryan to provide an update once it is fixed.

    In the meantime, please let us know if Heikki's solution will work for you; I'm glad to assist further as needed!