Forum Discussion
NEW in Rise: Export for Translation
Hi Ivor,
yes, it really seems that Rise is not accepting the .xlf file. I just tried a simple import of the original export file without translating it and I still get the same error message:
I am in the same situation as you are with deadlines and delivery promised, so I would really appreciate if the support team can help very soon with this issue.
- MartikaCox7 years agoFormer Staff
Hi Salome,
I’m sorry that you’re having some trouble here.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
- JeffWeiser6 years agoCommunity Member
Salome, did you get the help you need? I have found that some translation tools don't handle the coding of the Rise files properly and they need touching up. Our support team at Smartcat knows how to do this and can help you out in the future.
Jeff Weiser
Translation Technology Advisor
Book Time: https://meetings.salesloft.com/smartcatai/jeffweiser?length=15
+1.617.925.6937