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Already for two days I'm trying to change a hotspot in a rise course that i'm building for a client, but I keep getting an error. Which says: error: something went wrong. Please try again or contact support if the problem persists.
It happens every time when I changed some content or the marker style. Then when I'm done with editing i click 'close' en then I get the error.... Sometimes I also get the error when I'm still making changes.
Is there someone from the support staff that can help me?
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Goodmorning,
Already for two days I'm trying to change a hotspot in a rise course that i'm building for a client, but I keep getting an error. Which says: error: something went wrong. Please try again or contact support if the problem persists.
\n
It happens every time when I changed some content or the marker style. Then when I'm done with editing i click 'close' en then I get the error.... Sometimes I also get the error when I'm still making changes.
\n
Is there someone from the support staff that can help me?
\n
Thank you:) Eline
","body@stringLength":"586","rawBody":"
Goodmorning,
Already for two days I'm trying to change a hotspot in a rise course that i'm building for a client, but I keep getting an error. Which says: error: something went wrong. Please try again or contact support if the problem persists.
\n
It happens every time when I changed some content or the marker style. Then when I'm done with editing i click 'close' en then I get the error.... Sometimes I also get the error when I'm still making changes.
\n
Is there someone from the support staff that can help me?
\n
Thank you:) Eline
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Please try 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Hi tweline! I'm sorry for the trouble you're running into! I see that you have connected with my teammate, John, in a support case. John shared a number of troubleshooting steps with you via email. If you're still experiencing an error, I'd encourage you to reply in your support case so that we can continue troubleshooting.
Hi ! I'm sorry for the trouble you're running into! I see that you have connected with my teammate, John, in a support case. John shared a number of troubleshooting steps with you via email. If you're still experiencing an error, I'd encourage you to reply in your support case so that we can continue troubleshooting.
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Hi LaurenDuvall I tried one of his options and it seems to be working!
Hi I tried one of his options and it seems to be working!
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Is it a workaround that's worked or has the software been fixed, please?
Is it a workaround that's worked or has the software been fixed, please?
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