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tweline's avatar
tweline
Community Member
23 days ago
Solved

Not able to make any changes in hotspot in Rise


Goodmorning,

Already for two days I'm trying to change a hotspot in a rise course that i'm building for a client, but I keep getting an error. Which says: error: something went wrong. Please try again or contact support if the problem persists. 

It happens every time when I changed some content or the marker style. Then when I'm done with editing i click 'close' en then I get the error.... Sometimes I also get the error when I'm still making changes. 

Is there someone from the support staff that can help me?

Thank you:) Eline

  • Hi tweline! I'm sorry for the trouble you're running into! I see that you have connected with my teammate, John, in a support case. John shared a number of troubleshooting steps with you via email. If you're still experiencing an error, I'd encourage you to reply in your support case so that we can continue troubleshooting.

  • Hi tweline! I'm sorry for the trouble you're running into! I see that you have connected with my teammate, John, in a support case. John shared a number of troubleshooting steps with you via email. If you're still experiencing an error, I'd encourage you to reply in your support case so that we can continue troubleshooting.