Forum Discussion

EvonStanley-ab2's avatar
EvonStanley-ab2
Community Member
7 years ago

On clicking Save, Storyline is creating multiple copies in the same folder.

It says, the "file is in use by another process" and prompts to create a copy. Happens every second time I try to save it. When i go to the location, there's already a copy created with suffix "2" a...
storyline 360
MarianaEscrzaga's avatar
MarianaEscrzaga
Community Member
8 months ago

Hi!

I just wanted to let you know that this issue still persists in the newest version of Storyline360 64 bits.

Thank you.

JoseTansengco's avatar
JoseTansengco
Staff
8 months ago

Hi MarianaEscrzaga,

Sorry to hear that you ran into this issue. 

Would you mind sharing a screenshot of the directory where you're saving your Storyline 360 project files? I'd like to check if they are synced to a network location, which might explain the behavior. This type of setup is usually identified by a check icon placed in the folder's icon. Ideally, you'll want to ensure you're working out of a local directory to minimize the chances of any saving issues.

  • MarianaEscrzaga's avatar
    MarianaEscrzaga
    Community Member
    8 months ago

    Hi Jose, 

    I was saving my project in my desktop. I had to upload my project to the cloud, another person had to download it and send it to me again; and now it seems to be working. I dont know why this is necessary, I suggest fixing this bug, its been a while since it was first reported.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      8 months ago

      Hi MarianaEscrzaga,

      Thanks for sharing what fixed it for you! This behavior isn't a bug on our radar, so we'll need your help understanding what's causing it. Please open a case with our support team here if you run into this behavior again to connect with a support engineer who can look closely at what's happening.