Forum Discussion

ClaireMeisin452's avatar
ClaireMeisin452
Community Member
1 month ago

PDF export function not working!

Has anyone else experienced this? I can download SCORM packages, APIs, etc., but I can’t download a PDF of my course. I’ve tried multiple browsers and different networks (work and home), but no luck. I also haven’t been able to get a response from Articulate. The strange part is that this only seems to be affecting one specific course—others download just fine. Is anyone else running into this? Please help!

3 Replies

  • Chris-Hurst's avatar
    Chris-Hurst
    Community Member

    Is there any custom HTML code or something unique to that one particular course that could be causing the issue?

  • not to my knowledge its a duplicate of a course that I have published in the past.

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff

      Hi ClaireMeisin452! Sorry this has been so frustrating! I see that my teammate, Rafael, received your latest email reply, so you'll hear an update from him shortly. We'll continue troubleshooting via email to keep the communication in one spot!