Forum Discussion

RafaelVivian's avatar
RafaelVivian
Community Member
5 months ago

pdf exports comes without images

Hi guys, how are you? Since yesterday, 04/22/2024, our courses, when exported in PDF, the images that were inserted simply do not appear, as they do not exist, the text follows normally, Anyone else having this problem? Does anyone know how to solve it?

Rise 360
  • StevenBenassi's avatar
    StevenBenassi
    5 months ago

    Hi Everyone!

    I'm happy to let you know we released a new update for Rise 360! This update fixes the issue where images were missing from the PDF output of a Rise 360 course. There's nothing to install for web apps. New features and fixes are immediately available!

    Please let me know if you have any questions about this update or the issue you reported!

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      5 months ago

      Hi Bárabra, 

      Thanks for your message! I see that you've also opened a case and you're working with my colleague Robert. You're in great hands, too! 

      We'll continue the conversation over in your case. 

      Have a nice afternoon! 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    5 months ago

    Hi Rafael, 

    Thanks for reaching out! I see you're working in a support case with my colleague Matthew. You're in great hands!

    We'll continue the conversation over in your case. 

    Have a great afternoon! 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    5 months ago

    Hi Everyone!

    I'm happy to let you know we released a new update for Rise 360! This update fixes the issue where images were missing from the PDF output of a Rise 360 course. There's nothing to install for web apps. New features and fixes are immediately available!

    Please let me know if you have any questions about this update or the issue you reported!

Related Content