Forum Discussion
PDF failed to be generated from RISE/Storyline
Hi everyone!
We have a Rise course which uses Java to have Storyline generate a PDF based on what the user puts into some text entry boxes.
It works in several hours ago but does not work now. -- No PDF is generated for downloading.
We have tried in deafferent PC as well as browsers but the issue is same.
Do you know why this happened?
Is this a global function issue of RISE or Storyline right now?
BR,
Burton
12 Replies
We meet the same issue:
The PDF file fail generated if we type in Chinese characters.Hi There,
We found there is nothing generated when typing Chinese characters (such as 中文).
Is there any settings for work with Chinese characters?
For example:
Thank you in advance!
BR,
Burton
Change JavaScript Line 36 from...
var filename = "Result" + ".pdf"
...to...
var filename = "NotesTemplate.pdf"
Seems to work okay after that:
https://360.articulate.com/review/content/248a29f2-c138-495b-9400-ce422e2794df/review
Hi Steve,
Thank you for checking!
I tested the online course via above link (https://360.articulate.com/review/content/248a29f2-c138-495b-9400-ce422e2794df/review) and confirmed that:
1. It works well when typing a number or lating character in answer box.
2. No PDF generated when typing a Chinese character (for example, 中文) in answer box.
Would you please double check?
Thank you in advance!
The shared example gives me errors using english characters
errors.js:226 Uncaught (in promise) Error: Failed to parse PDF document (line:1026 col:250 offset=18119): No PDF header found at MissingPDFHeaderError.PDFParsingError [as constructor] (errors.js:226:24) at new MissingPDFHeaderError (errors.js:303:24) at PDFParser.parseHeader (PDFParser.js:99:15) at PDFParser.<anonymous> (PDFParser.js:47:52) at PDFParser.parseDocument (PDFParser.js:38:16)
We meet the same issue:
The PDF file fail generated if we type in Chinese characters.
And also have the same issue in Japanese course.
Could you please fix this issue?
So that we can generated the pdf successfully when we input double type characters.
Hi Steven,
Thanks for checking.
I found the function is works now.
Nothing changed but it just works again...BR,
Burton
Hello BurtonTian-6fbd,
I'm glad to hear that the function is now working on your end. Thanks for sharing the good news!
If you need additional help with your JavaScript code, please don't hesitate to post it here in the E-Learning Heroes Community.
Same question. 🙂
Hi BurtonTian-6fbd & WelocalizeeLear!
Happy to help!
Checking our status page, I'm not seeing any recent downtime reported within any of the Articulate 360 apps. While I can't speak to what may be getting in the way with the specific Javascript code, we do have a lot of Javascript gurus here in the community.
I'll open the floor to them, to share their insight!
