Forum Discussion

Community Member

2 months ago

Phone Preview not play SL blocks

Hi I saw that other people had this same issue but there was no solution so I am opening up a case for this. My storyline blocks don't play in the phone preview mode.

https://rise.articulate.com/share/EwHZxDI4U4mAEQZewpkIw7FEO8jP44yF

Thanks for your help.

Paula

rise 360

3 Replies

EricSantos
Staff
2 months ago
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Hello PaulaNeuman,

Thanks for reaching out and sharing your Rise share link! We'd be happy to test your course in phone preview mode, but we need a copy of your Rise course to preview it from there.

Would you be willing to share your Rise course with our team so we can examine what you have set up? You can share it privately by opening a support case, and we'll provide instructions on how to send a copy. We'll delete it when we're done testing.
- PaulaNeuman
  Community Member
  2 months ago
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  Ok. thanks,
  - EricSantos
    Staff
    2 months ago
    Copy Link
    You're welcome, Paula!

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Hi I saw that other people had this same issue but there was no solution so I am opening up a case for this. My storyline blocks don't play in the phone preview mode.

https://rise.articulate.com/share/EwHZxDI4U4mAEQZewpkIw7FEO8jP44yF

Thanks for your help.

Paula

","body@stringLength":"295","rawBody":"

Hi I saw that other people had this same issue but there was no solution so I am opening up a case for this. My storyline blocks don't play in the phone preview mode.

https://rise.articulate.com/share/EwHZxDI4U4mAEQZewpkIw7FEO8jP44yF

Thanks for your help.

Paula

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Phone Preview not play SL blocks","moderationData":{"__ref":"ModerationData:moderation_data:1217667"},"body":"

Hello PaulaNeuman,

Thanks for reaching out and sharing your Rise share link! We'd be happy to test your course in phone preview mode, but we need a copy of your Rise course to preview it from there.

Would you be willing to share your Rise course with our team so we can examine what you have set up? You can share it privately by opening a support case, and we'll provide instructions on how to send a copy. We'll delete it when we're done testing.

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Hello ,

Thanks for reaching out and sharing your Rise share link! We'd be happy to test your course in phone preview mode, but we need a copy of your Rise course to preview it from there.

Ok. thanks,

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Ok. thanks,

You're welcome, Paula!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"24","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-02-24T07:48:41.994-08:00","lastPublishTime":"2025-02-24T07:48:41.994-08:00","metrics":{"__typename":"MessageMetrics","views":9},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1217523/message:1217822","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"29","rawBody":"

You're welcome, Paula!

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Phone Preview not play SL blocks

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