Forum Discussion
Photo won't copy from one Storyline file to another
I'm having this issue today (6/24/24) for the first time. I'm working on a project that has 90% of the same elements as a previous project, and until today, I've had no problem copy/pasting from a previous project into a new one.
As of this morning, when I copy an audio file, I get a blank audio layer in the new project, and when I copy an image, I get a "Image cannot be displayed" popup.
This functionality not working is going to double my production time. Any suggestions?
UPDATE: If I copy/paste from a backup version of the old project, it works as expected.
Hello Evan,
Thanks for reaching out!
The behavior that you described is indeed strange. I appreciate you sharing an update to confirm that the issue does not happen when copying from a backup version of the project. This points to possible corrupt elements in the affected project. Can you try removing the most recent objects that you added after the version that was working? It will help identify what object is causing the problem.
We'd also be happy to help with this process as needed. You may share your Storyline file here or privately by sending it along in a support case. We'll delete it when we're done troubleshooting.
