Forum Discussion
Pictures disappearing in drag and drop when user retries interaction.
Hi,
I am having an issue with a drag and drop when a user needs to retry the activity when they drag in the photos that they had correct the first time those photos disappear from the correct pile. I have tried several fixes I saw on other threads with similar issues like making sure activity resets properly and making sure the photos are showing until the end but they don't seem to fix the issue. This issue seems to only come up if the user gets the answer wrong and needs to retry the activity. The users do report that when they refresh or exit this section and return this issue seems to go away.
I have attached the file here so you can take a look. It's the clothes sorting interaction at the end.
2 Replies
Hello Stephanie,
Thanks for sharing your project file! I can confirm that I was able to replicate the behavior on my end using your project file. During testing, I found that importing the affected slide over to a new project file helped fix the issue. I've attached a copy of your corrected project file.
As a troubleshooting step, try importing your project slides over to a new project file to see if this works for you.
Hi Joe,
Thanks so much. I will trying importing the slide to a new project if I encounter a similar issue in the future.
Cheers,
Stephanie
