Forum Discussion

EPurtell's avatar
EPurtell
Community Member
11 years ago

Play and Stop buttons greyed out in Timeline

Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them? Thanks!
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).

    In this update, we have implemented a fix for:

    • Timeline preview buttons weren't always clickable.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

ievaswanson-e25's avatar
ievaswanson-e25
Community Member
8 years ago

Thanks, I just ran into this issue.  For what it's worth, I would like to add that the issue began when I shifted to working in a new scene.  I resolved it by finding working slides in a different scene. 

My story: I am working in a 7 scene project in AS2, and adding my narration audio files as a final step.  In scene 1 and scene 2, I was able to play the timeline and position objects, no problem.  Scenes 3 and 4 went OK, but then I reached Scene 5.  Scene 5 was already heavily populated with audio files, because of a scenario that was recorded earlier in development.  Only a few slides required my new narration files, but the play button was greyed out and I lost the ability to note my cue times for how I was going to position objects on the timeline.  I went back to scenes 3 and 4: also greyed out (uh-oh).  I went back to scene 2, and the play button was operating as expected.  Returned to scene 5?  All good all the sudden.  Whew! 

Thanks for the workaround, folks.  You are saving my team valuable time.

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