Forum Discussion

JanVil74's avatar
JanVil74
Community Member
8 months ago
Solved

Player progress bar and video progress bar are always start at the beginning when scrubbing

I am experiencing problems with the Articulate Storyline 360 Player (modern and classic) and the video player progress bar when using scorm courses in our LMS (SAP LSO). The courses work fine outsi...
storyline 360
  • JanVil74's avatar
    JanVil74
    5 months ago

    Thank you for answering! :-)

    I had informed SAP Support meanwhile and they have made a patch for the content player - so the bug ist gone.

    As far as I know: These patches are not distributed to all customers. So if you have the same problem in SAP LSO reach out to SAP Support for a patch.

NicoWeber's avatar
NicoWeber
Community Member
8 months ago

I am sorry, StevenBenassi , I know this "text element" you are posting on every second post here in this community very well.

I really had hoped I would get some answers regarding this special case from some community members or even your staff members here. The SAP LSO is very old and sometimes very special.

I am sorry to say, that referring to SCORM Cloud is not a solution in this case.

KellyAuner's avatar
KellyAuner
Staff
8 months ago

Hi NicoWeber,

Thanks so much for reaching out. I understand how frustrating it can be when your course isn't working as expected. We'd be more than happy to take a look at your file. This will allow us to do some further testing and rule out potential causes. You're welcome to upload it here or privately in a support case and we'll delete it from our systems once troubleshooting is complete.