Forum Discussion

JanVil74's avatar
JanVil74
Community Member
9 months ago
Solved

Player progress bar and video progress bar are always start at the beginning when scrubbing

I am experiencing problems with the Articulate Storyline 360 Player (modern and classic) and the video player progress bar when using scorm courses in our LMS (SAP LSO). The courses work fine outsi...
storyline 360
  • JanVil74's avatar
    JanVil74
    6 months ago

    Thank you for answering! :-)

    I had informed SAP Support meanwhile and they have made a patch for the content player - so the bug ist gone.

    As far as I know: These patches are not distributed to all customers. So if you have the same problem in SAP LSO reach out to SAP Support for a patch.

dmorgan1's avatar
dmorgan1
Community Member
6 months ago

I saw something similar and testing in SCORM Cloud helped determine it was due to missing Accept-Ranges header on the LMS side.

  • JanVil74's avatar
    JanVil74
    Community Member
    6 months ago

    Thank you for answering! :-)

    I had informed SAP Support meanwhile and they have made a patch for the content player - so the bug ist gone.

    As far as I know: These patches are not distributed to all customers. So if you have the same problem in SAP LSO reach out to SAP Support for a patch.

    • EdLearnerMS's avatar
      EdLearnerMS
      Community Member
      5 months ago

      I wouldn't consider this a "solution", but a patch for SAP only. I hope Articulate doesn't close this issue seeing there is a comment "marked as solution".

      • JanVil74's avatar
        JanVil74
        Community Member
        5 months ago

        The problem with the videos is directly connected to SAP LSO as I wrote in my first post.

        So... yes... getting a SAP LSO patch for the problem is the solution for the problem I personally encountered and described here. It seems not a problem created by Storyline.

        If you have the same problem in your LMS try to reach out to your LMS support.

        I have checked the problem in other LMS's like Moodle and other big HR Suites and there it is not a problem at all. For me it's only the "old SAP LSO" which is creating problems.