Forum Discussion
Player settings not updating
I have a project that I first had the NOTES tab turned on in the player and renamed as SCRIPT TO BE RECORDED. Now that that is is finished, I went to turn that function off in the Player, and the pr...
Hello Anne!
I'm happy to chime in with a quick Peek recording of the process below. It will reset the Storyline player to the default, and you can apply your desired settings again. Sometimes, the player can be corrupted, causing erratic behavior, and resetting it can resolve the issue.
Also, it was a great idea to open a case! Please expect one of our Customer Support Engineers to reach out to you shortly via email. Let's continue the conversation in your support case, but I'm happy to assist further as needed!
