Forum Discussion

IrinaPoloubesso's avatar
IrinaPoloubesso
Community Member
7 years ago

Poor image quality in Storyline 360

Hey guys, I have found a few threads on poor image quality of previous versions of Storyline, however the new 360 version has also very poor image quality when piblishing. Please see attached scre...
storyline 360
GillianDelvigne's avatar
GillianDelvigne
Community Member
6 years ago

Hi all,

Here is the reply I received about this issue on the 2018-10-25. Maybe this potential bug is still in a debugging process depending on its priority. No news since then.

Hi Gillian, 

Thanks so much for letting us know about this issue. I’ve logged it as a possible software bug. 

From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know! 

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs: https://articulate.com/support/article/How-We-Tackle-Bugs

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

Let me know if you need anything else!

Renz Sevilla
Customer Support Engineer 
Articulate Support - http://www.articulate.com/support/

 

 

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