Forum Discussion
Poor image quality when uploading an image with Rise
Hello,
I created and saved-for-web a .png image in Photoshop. When I uploaded it with Rise (as a centered image in my blocks-lesson), it converted it with poor quality. Is it possible to avoid tho...
Hi everyone!
Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.
If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.
Hi Irina,
Expect a reply along the lines of 'we're sorry you're having this issue, our team are aware of it and we'll get back to you when we have an update'.
12 months after you raised this as an issue, there is not a single update. I think it's fair to say that the Articulate team have no intention of fixing this issue at all! :(
Alex
I have to reiterate the concern here. I have hundreds of users using our courses and frankly this is an embarrassing bug that affects one of the fundamental features of the platform.
Things like chart blocks and quick add blocks are neat features, but I don't understand how fixing poor image quality could take a backseat to trivial new features (in comparison) like those.
Joe, exactly. It is embarassing indeed. Next to the wonderful other features, great usability, intuitive use, and all the features I value so much in Articulate - this awful bug is so basic and fundamental, upon which it is hard to convince our peers and learners to appreciate the product.
It is like talking to a great, smart, inspiring businessman but without a front tooth :(
Hey Alex,
This would be very sad. If this is the situation then at least we should be informed about that too, and take it into consideration.
