Forum Discussion

JamieAnderson's avatar
JamieAnderson
Community Member
7 years ago

Poor Video Resolution in Rise

I'm experiencing some poor video resolution in Rise. Original video files have much better resolution than when they're played back in Rise.  What frame sizes correspond to the small, medium, and fu...
rise 360
  • Crystal-Horn's avatar
    Crystal-Horn
    2 years ago

    Hi folks! We have a new, helpful tip for maintaining high resolution video quality in your lessons:

    If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Just add _NOPROCESS_ to the name of your video file. It'll upload and display exactly as you saved it.

    * Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.

    For more media best practices, check out this article!

AlyssaGomez's avatar
AlyssaGomez
Staff
5 years ago

Hi Annie,

Thanks for letting us know about the reply to your case, and I'm sorry it wasn't helpful. I've reached out to Rowie to have him follow up with you with further details about your particular video file. 

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