Forum Discussion
Poor Video Resolution in Rise
I'm experiencing some poor video resolution in Rise. Original video files have much better resolution than when they're played back in Rise. What frame sizes correspond to the small, medium, and full width video display options in Rise? I'd like to render my videos to these dimensions. Any other suggestions for improving video resolution in Rise?
Hi folks! We have a new, helpful tip for maintaining high resolution video quality in your lessons:
If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Just add
_NOPROCESS_to the name of your video file. It'll upload and display exactly as you saved it.* Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.
For more media best practices, check out this article!
42 Replies
Thanks, Annie. I checked in on your case, and when our team tested your MP4 file, we saw the same blurriness that you are seeing. We did some digging and found that this is a known issue in Rise 360.
I'm really sorry we don't have a solution for you right now, but as soon as we have an update on this problem, we'll let you know.
Hi Alyssa, any progress regarding blurry videos in Rise 360?
I'm using Camtasia 2022 to produce the videos.
Is there perhaps some work-around.
For example, are there any known settings in Camtasia, that can makes the videos play as clear as outside Rise 360, i.e that is fitting the Rise 360 compression better somehow.
Annie have you considered hosting your video files on a site like Vimeo?
That will skip the Rise video compression step.
The whole idea of uploading videos directly is so that one doesn't have to use external video hosting sites though.
I think the whole point of this discussion is the limitation that Rise poses when it comes to video hosting for our courses.
Hi Karl,
Yes, that's what I've decided to do. Thanks for the suggestion!
Great! We use Vimeo and it offers several advantages:
The SCORM package is smaller because there are no embedded videos.
If you need to update your videos, you can do so without having to republish your course.
Oh my gosh... that's right! Didn't think of that.
That's an excellent point, Karl! Thanks for chiming in. 😁
Just pitching in to say that I'm experiencing the same problem.
We like to use video in Rise to showcase the software programs we use in our company. However, many of these programs come with very small text, so even a slight drop in video quality really hurts.
Yes, I read your tips on working with video - I am working with a 16:9 resolution and the right codecs.
My original file looks fine, so the culprit has to be the Rise video compression. I understand that in general it makes sense to compress the video, but please offer the option to disable video compression like you do in Storyline. It
Thanks for chiming in to share your experience, Ina. I'm sorry Rise 360 is affecting your video quality. We'll let you know if we make changes to video compression options in the future.
I too am experiencing a drop in quality, and it's pretty disappointing. It's a bad assumption that your customers cannot manage video resolutions and quality. To just make a blanket assumption like that, and one that obviously impacts the quality of our work for our customers, seems like a very poor decision. Set a size, resolution, or bitrate limits, or just ask us in a setting if we want to minimize the size of our projects. All that is reasonable. To reduce the quality of my work to save yourself some cheap disk space is not.
Hi everybody.
Here is a quick step-by-step for avoiding video compression and quality loss in Rise:
Step 1: Upload your video in Rise using the multimedia feature
Step 2: Export the SCORM package
Step 3: Unzip de exported SCORM package
Step 4: Go to scormcontent / assets and replace the video exported from Rise with the original video (uncompressed). It is essential to rename the video with the exact same title as the video exported from Rise. It will not play otherwise.
Step 5: Re-zip the package
Alin - you just saved my day.
For anyone interested, this solution works for xAPI exports as well.
Alin, almost 2 years later and your solution is still worth its weight in gold. Cheers!
Alin Andronache - you my friend are a genius. Thank you!!!
Looks like 2 years later, we still do not have an option to have higher quality videos.
This worked for a video uploaded to Storyline and used as a Storyline block in Rise 360.
