Forum Discussion
Preview Function Stalling
I am having a problem with my 'preview this slide' function in my project. I have twice recreated the project. At first it works but then ultimately when I try to preview to slide to make sure the ...
Sounds good, MaryField! I appreciate the update. I hope that the repair helps; talk soon!
What I eventually discovered was that the platform would not accept specific PDF files that had been translated into French. When I removed those files the stalling problem went away. However I needed those files for purposes of the teaching module. Finally I changed the titles of the PDF's involved from French into English, leaving the PDF content in the translated French form and it worked. The strange thin is out of 20 PDF files that are in the Resource section all translated into French and all with French translated titles, only three would not open until I changed the titles back into English. ???? Wasted a lot of time figuring this out but it doesn't seem like a real solution.
I thought maybe there was a naming convention of which I was unaware but that would not explain why all the other files were non-problematic.
Hi MaryField,
Thank you for sharing this update. I'd like to have our support engineers weigh in on this. I've gone ahead and opened a support case on your behalf. Our team will be in touch shortly via email. Thank you for your patience!
Have a great afternoon!
