Forum Discussion
JoseTansengco
2 years agoStaff
Hi Michelle,
Happy to help!
It looks like users get the Preview Handler Surrogate Host error that you received when Windows does not release a file that it was trying to preview. This official Microsoft forum discusses how other Windows users were able to address the behavior.
A quick way to release a file that is in use is to restart your computer. If you've already saved and backed up your project file, try restarting your machine to see if this helps. If the issue persists, I'd go with Wendy's recommendation to open a case with our support team here.