Forum Discussion

Delphine's avatar
Delphine
Community Member
5 months ago

Problem Accessing Rise in Browser – Trial Version

Bonjour, 

J'ai souscrit à la version d'essai et j'essaie d'utiliser Articulate Rise en ligne depuis le navigateur (Google, caches et cookies vidés), mais cela ne fonctionne pas. Quand je clique sur Create New > Course, rien ne se passe, sur Select Template ça mouline et sur Preview Template, ça me déconnecte. Je suis sur MacbookPro de 2019, version Montery, la configuration est suffisante, je n'ai pas encore installé l'application par contre. Est ce que quelqu'un a déjà rencontré ce problème ? Merci beaucoup ! 

Hello,

I signed up for the trial version and I'm trying to use Articulate Rise online from my browser (Google Chrome, with cache and cookies cleared), but it's not working. When I click on Create New > Course, nothing happens; when I click Select Template, it just keeps loading; and when I try Preview Template, it logs me out. I'm using a 2019 MacBook Pro running Monterey, so the setup should be sufficient. I haven't installed the app yet, though. Has anyone else encountered this issue? Thank you very much!

rise 360

1 Reply

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    5 months ago

    Hi Delphine​!

    Sorry to hear you're having trouble accessing Rise 360!

    I see that you've already opened a support case, that's been received by my teammate Nikko. Smart move! You're in excellent hands troubleshooting with our support engineers, and Nikko should be connecting with you via e-mail, shortly.

    We can continue the conversation through your case to keep all information in one spot.