Forum Discussion

RussellWatsky-3's avatar
RussellWatsky-3
Community Member
8 years ago

Problem with white bars when inserting storyline block in rise.

Hi, Trying out Rise. It's great. I added a storyline block with the standard 4x3 dimensions and then a custom 800 x 570 and everytime I preview I see white bar top and bottom. I have the Menus & C...
rise 360
HelenDudley's avatar
HelenDudley
Community Member
5 years ago

Hi Alyssa.  Has there been a resolution to this problem.  I am getting pretty frustrated with the black or white horizontal top and bottom bars  that show up when an SL activity published with the modern play is uploaded into a Rise course.  I like to have the background of my interactive blocks tie in with my SL colour scheme so that I have a seamless look.  The black or white horizontal bars in the modern player make my output look tacky.  Is this such a tricky fix?

  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    5 years ago

    Hi Helen! Sorry to hear you're still experiencing this issue. I'd like to invite you to open up a case with us and please let us know the following:

     - Storyline 360 version you're using

    - Browser and browser version you're using

    Please submit a case here along with a copy of your Storyline file.