Forum Discussion

RussellWatsky-3's avatar
RussellWatsky-3
Community Member
8 years ago

Problem with white bars when inserting storyline block in rise.

Hi, Trying out Rise. It's great. I added a storyline block with the standard 4x3 dimensions and then a custom 800 x 570 and everytime I preview I see white bar top and bottom. I have the Menus & C...
rise 360
JamesParkes-fd0's avatar
JamesParkes-fd0
Community Member
5 years ago

Looks like I am a little late to the party but experiencing a similar problem.

- The photo attached shows the line that appears above and below my Storyline Block. 

- Both the Storyline & Rise use the same Hex Colour code. 

- The Line does not appear when the storyline block width is Small or when the screen magnification is adjusted from 100%

The storyline block background colour overlays the borders so that shouldn't be causing an issue.

Any help with this would be greatly appreciated. 

  • CNavarro's avatar
    CNavarro
    Former Staff
    5 years ago

    Hi James, sorry that you are experiencing this issue. We would love to have a support engineer work with you on this. Please submit a case here and provide the following:

    1. The Hex code that you are using.
    2. The .story file of your Storyline interaction.
    3. The browser and browser version that you are using.