Forum Discussion
Problems publishing to PDF
Hello everyone,
I’m happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where publishing to PDF could get stuck when a course included an Embed block using an iframe to display a PDF.
There’s nothing to install for web apps. New features and fixes are immediately available, though you may need to refresh the editor window to use the latest version.
Let me know if you have any questions about this update or the issue you reported!
Hi BhaveetRadia-27!
Sorry to hear that you're unable to publish from Rise 360 to PDF!
I tested this on my end in Google Chrome and Firefox, but I could not replicate the same issue. Clearing your browser's cache is a smart first step! I'm happy to help troubleshoot further and have some follow-up questions to get us started:
- Are you able to publish to other formats such as Review 360, or LMS?
- Have you tested the issue across multiple supported browsers?
- If possible, does switching to another internet network allow the publication to complete?
Looking forward to hearing from you!
Thank you for your reply. It seems to be working ok now.
You're welcome, BhaveetRadia-27!
I'm glad to hear that it was just a momentary glitch. Have a great rest of your week!
Hi
I'm having this issue again unfortunately, and have for the past few days. I've tried it using different wifi connections in different locations, across Chrome and Safari, and after clearing cache – none of these have worked. Advice much appreciatedHi BhaveetRadia-27,
Thanks for the follow-up, and sorry this keeps resurfacing.
Based on what you’re describing, it’s possible this is related to a known issue we’re tracking where publishing to PDF can get stuck if the course includes an Embed block that uses an iframe to display a PDF. This only affects PDF export, other publish formats continue to work as expected.
If your course does include embeds like that, a current workaround is to replace the iframe with a direct URL to the PDF in the Embed block instead. If you’re not using iframe-based PDF embeds, or you’re still seeing the issue after trying that, the next step would be for our support team to take a closer look at your course.
Let us know what you find, and we’re happy to help from there.