Forum Discussion

BhaveetRadia-27's avatar
BhaveetRadia-27
Community Member
28 days ago
Solved

Problems publishing to PDF

Is anyone else having issues publishing Rise courses to PDF at the moment? I've tried multiple times but it just stays on this screen. I've cleared my cache but the same thing is still happening. ...
rise 360
  • EricSantos's avatar
    EricSantos
    6 days ago

    Hello everyone,

    I’m happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where publishing to PDF could get stuck when a course included an Embed block using an iframe to display a PDF.

    There’s nothing to install for web apps. New features and fixes are immediately available, though you may need to refresh the editor window to use the latest version.

    Let me know if you have any questions about this update or the issue you reported!

JasonReimer-ab0's avatar
JasonReimer-ab0
Community Member
14 days ago

I'm continuing to have this exact problem. It only affects export to PDF. Export to SCORM and Quickshare are working fine. 

Have cleared cache and tried multiple browsers, but it's still not working. This is really causing me inconvenience as providing PDFs to our learners is part of our standard procedure for those learners without steady internet access. 

StevenBenassi's avatar
StevenBenassi
Staff
14 days ago

Hi JasonReimer-ab0​!

Sorry to hear you've been unable to publish Rise 360 content to PDF. I understand how frustrating this can feel!

Does the affected course contain any Embed Blocks with iframe codes pointing to a PDF document? I ask because we are tracking a bug in Rise 360, which causes PDF publishing to fail with that type of design.

If not, and you're still having trouble, please connect with our team through a support case. They'd be happy to continue troubleshooting with you!

  • JasonReimer-ab0's avatar
    JasonReimer-ab0
    Community Member
    14 days ago

    Yes, they do have embeds, as do nearly all of our courses. Is there any timeline on the bug being fixed? 😄

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      14 days ago

      Hey JasonReimer-ab0​!

      Thanks for following up and confirming!

      I've included your voice in the bug report so we can notify you as soon as a fix is ready. As a workaround, we suggest using the direct URL of the PDF in the Embed Block instead of an iframe code. Just to be clear, using an Embed Block in your course is ok. This bug specifically occurs when the Embed Block contains an iframe code pointing to a PDF document hosted elsewhere.

      Also, I can't speak to when the fix will be shipped, but here's a deeper look at how we tackle bugs.

      Thank you for your patience. I'm sorry if this has slowed you down!