Forum Discussion

BhaveetRadia-27's avatar
BhaveetRadia-27
Community Member
28 days ago
Solved

Problems publishing to PDF

Is anyone else having issues publishing Rise courses to PDF at the moment? I've tried multiple times but it just stays on this screen. I've cleared my cache but the same thing is still happening. ...
rise 360
  • EricSantos's avatar
    EricSantos
    6 days ago

    Hello everyone,

    I’m happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where publishing to PDF could get stuck when a course included an Embed block using an iframe to display a PDF.

    There’s nothing to install for web apps. New features and fixes are immediately available, though you may need to refresh the editor window to use the latest version.

    Let me know if you have any questions about this update or the issue you reported!

JasonReimer-ab0's avatar
JasonReimer-ab0
Community Member
14 days ago

Apologies. I did not read the previous message closely enough. They contain embeds but they are not embeds of PDFs. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    13 days ago

    Hi JasonReimer-ab0​!

    Thanks for clarifying. No apologies necessary!

    It's possible something else could be getting in the way, preventing you from publishing from Rise to PDF. I've opened a support case on your behalf, so our support engineers can work with you directly on this issue. I've also sent you an e-mail with steps on how to share a copy of the affected Rise course for testing.

    We can continue troubleshooting through your case!