Forum Discussion

BhaveetRadia-27's avatar
BhaveetRadia-27
Community Member
28 days ago
Solved

Problems publishing to PDF

Is anyone else having issues publishing Rise courses to PDF at the moment? I've tried multiple times but it just stays on this screen. I've cleared my cache but the same thing is still happening. ...
rise 360
  • EricSantos's avatar
    EricSantos
    6 days ago

    Hello everyone,

    I’m happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where publishing to PDF could get stuck when a course included an Embed block using an iframe to display a PDF.

    There’s nothing to install for web apps. New features and fixes are immediately available, though you may need to refresh the editor window to use the latest version.

    Let me know if you have any questions about this update or the issue you reported!

JasonReimer-ab0's avatar
JasonReimer-ab0
Community Member
9 days ago

Great. I haven't receieved any email though. 

LucianaPiazza's avatar
LucianaPiazza
Staff
8 days ago

Hello JasonReimer-ab0, 

I see that my colleague Ian reached out to you via your case yesterday evening. If you did not receive this email update, please let me know. He sent a PDF-generated version of your course and logged your experience as a bug in our system.

To echo his sentiment, we'll be sure to share future updates on a fix in this thread, so all are in the loop!