Forum Discussion

BhaveetRadia-27's avatar
BhaveetRadia-27
Community Member
28 days ago
Solved

Problems publishing to PDF

Is anyone else having issues publishing Rise courses to PDF at the moment? I've tried multiple times but it just stays on this screen. I've cleared my cache but the same thing is still happening. ...
rise 360
  • EricSantos's avatar
    EricSantos
    6 days ago

    Hello everyone,

    I’m happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where publishing to PDF could get stuck when a course included an Embed block using an iframe to display a PDF.

    There’s nothing to install for web apps. New features and fixes are immediately available, though you may need to refresh the editor window to use the latest version.

    Let me know if you have any questions about this update or the issue you reported!

ClaireMeisin452's avatar
ClaireMeisin452
Community Member
7 days ago

I am having this same issue. Only effecting a course I desperately need, luckily.

StevenBenassi's avatar
StevenBenassi
Staff
7 days ago

Hi ClaireMeisin452​!

Sorry to hear you're also experiencing this issue!

I see that you've already opened a support case and are deep into the troubleshooting with my colleague, Rafael. You're in excellent hands with him, and we can continue the conversation there!