Problems with the buttons in Storyline 360

Hi Sarah, and welcome to the E-Learning Heroes Community! Glad you're here! 🎉

Thanks for including your .story file! I am able to replicate this behavior on my end. It looks like the conditional trigger you have included is not allowing the built-in states to behave properly.

When using built-in states, a clicked button in your course will no longer be considered Normal. Since you had the condition linked to just the Normal state, that is why the trigger was not behaving as intended when previewing. Here's an article that can help you better understand this.

I went ahead and created a sample for you. By removing the conditional formatting on the trigger, it is able to behave as expected when previewing the slide. To have a better look at the button functionality, I changed the colors of each state so you have a clearer look at the states in action. Attached you'll find my file. Feel free to test this out on your end.

Could you please share more details of what you’re trying to achieve? It would be helpful in order to recommend a more personalized solution for you.

Hope this helps! Have a wonderful start to your 2024!