Forum Discussion

KarenWestphalen's avatar
KarenWestphalen
Community Member
4 years ago

Program Crashes when inserting a Character

Has this happened to anyone else?  When I want to insert a Character into my project, first I don't see the enlarged preview that usually appears on the right when looking through the thumbnail images of a specific character. (I've checked other characters and I don't get the preview for most of them.) Then I get an error message (We're sorry, something when wrong with Articulate Storyline and it might close.) when I hit Insert.  I'm getting this error with more than one project.

storyline 360
  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi Karen,

    Thanks for reaching out, and I see you've started a case with our Support Team as well.

    My teammate, Dexter, has reached out with some next steps on troubleshooting this error, so be sure to let him know how it goes and if further help is needed!

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